Effective Date: 13/04/2026
At Macaroll Pizza, we are committed to delivering a smooth and reliable experience. This policy outlines how cancellations and refunds are handled.
1. Order Cancellation
Orders can be cancelled only before preparation has begun.
Once the order is confirmed and preparation starts, cancellation may not be possible.
To request a cancellation, please contact us immediately at:
help@macaroll.com
2. Non-Cancellable Orders
Orders may not be cancelled in the following cases:
- After the food has been prepared or dispatched
- During peak hours where immediate processing has started
3. Refund Eligibility
Refunds may be issued under the following conditions:
- Order not delivered
- Incorrect items delivered
- Order received in damaged condition
- Significant delay caused by operational failure
4. Refund Process
If your request is approved:
- Refunds will be processed within 5–7 business days
- Amount will be credited to the original payment method
For cash orders, refunds may be processed via bank transfer or store credit.
5. Quality Concerns
If you are not satisfied with your order, please contact us within a reasonable time with relevant details.
We may request:
- Order details
- Photos (if applicable)
Each case will be reviewed individually to ensure fair resolution.
6. Failed Transactions
In case of a failed transaction where the amount is deducted:
- The amount is usually reversed automatically by the payment provider
- If not received within 5–7 working days, please contact your bank
Macaroll Pizza is not responsible for delays caused by payment gateways.
7. Abuse of Policy
Macaroll Pizza reserves the right to deny refunds in cases of:
- Repeated or suspicious claims
- Misuse of the refund system
8. Contact Us
For any issues related to your order:
Email: help@macaroll.com
Location: Rewa, Madhya Pradesh, India
At Macaroll Pizza, we aim to resolve concerns quickly and fairly — because a good experience matters as much as good food.
Macaroll Pizza
Pizza That Hits Different
